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Frequently Asked Questions

What is Web Hosting?

Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online. With AlphaDrive's web hosting packages, you have complete control over your website contents.


What is shared hosting?

Shared hosting is the most common form of web hosting. The word 'shared' simply refers to the fact that your site is on one server, and that this server hosts mulitple sites. Very few sites would actually need the power of a dedicated server, so this option is the most practical solution for most hosting customers.


What is a domain name?

A domain name is a word along with a TLD (.com, .net, .org, etc...) that uniquely identifies your website. A domain is your identity online and can help you build your brand. Once you register it, as long as you keep renewing it, no one else may own it.

The information related to you when buying a domain is publicly available. It is illegal to put in false information, so your personal information can be traced back in the event of abuse or ownership questions. If you are worried about that, AlphaDrive offers Private Registration services - we can register for you as a proxy and your information will not be public. We will create an alias email address that forwards to yours. With Private Registration, you may still receive some spam, but it will likely be much less than if your contact information is public.


What is a TLD?

There are two parts to a domain - the domain name itself, and the TLD (top level domain) extension. The most popular TLD is the .com extension - it is synonymous with online business. But due to its popularity, getting a good domain name with '.com' is hard - most have been bought and are not available. Most TLDs have a meaning behind them - .EDUs are used by educational institutes, and .ORGs are supposed to be used by non-profit organizations. A domain with a TLD of 'co.uk' is very likely British-based. There are other TLDs too, such as .cc, .tv, and .tk. These are all associated with either a company or with a country.

For most domains, the minimum registration term is one year. Some TLDs such as .US require a minimum of two years. However, most TLDs only require a one year commitment.


How do I register a domain name?

Registering a domain name is very easy. First, enter the domain you want in the Domain Registration search box on www.AlphaDrive.com. We will check to see if the domain you want is available using something called a WHOIS lookup. If it is available, simply complete the order form and your order will be processed.


What is an EPP Code?

An EPP Code is required when transfering a domain name to AlphaDrive for most TLDs. The EPP Authorization Code (also referred to as Auth Code, EPP Code, Domain Secret, Authorization Transfer Key, etc.) is a secret code, a case sensitive string, assigned by the Registrar when creating a domain name. The EPP Authorization Code is used as an extra security measure ensuring that only the actual domain name owner is able to initiate an outgoing domain transfer towards another Registrar.

If you do not know your EPP Authorization Code, you can obtain it from your current Registrar. Registrars are contractually required by ICANN to provide the EPP Authorization Code to the domain name Registrant upon request. Failure to comply could result in ICANN de-accreditation.

It is technically impossible to initiate a domain name transfer for .com, .net, .org, .biz, .info, .mobi, .us, .tv, .in, domain names without an EPP Auth Code. On the other hand .eu and .uk domain names do not require an EPP Authorization Code in order to initiate a transfer. If you require an EPP Code to transfer your domain away from us, please open a support ticket.


What does bandwidth refer to in web hosting plans?

Bandwidth or data transfer is the amount of data the server will allow your site to send in a month. Transfer is usually measured in gigabytes - billions of bytes. Once you go over your monthly limit, a host may either shut your site down for the remainder of the month or it can charge you 'overage.' This overcharge is usually about $2.00-$5.00 per extra gigabyte of transfer.


What do I need to do to put Flash on my website?

Flash is a client side feature - it runs on the user's computer, not on your web host. As long as the user's browser has the correct plugin installed, it will run on their computer.


What are website 'hits' and how can I track them?

Hits refers to the number of 'elements' loaded on your site. If one page has five images in it, viewing that page once adds 6 hits (1 page + 5 images). Impressions or pageviews refer to the number of times all the pages on your site are seen, while uniques are the number of people that visited your site. These terms are often confused. Your cPanel control panel has website software to show you all of these statistics.


What are PHP, ASP, perl, etc?

These are all programming languages which are referred to by their acronyms.


  • PHP - PHP: Hypertext Preprocessor
  • ASP - Active Server Pages
  • Perl - not an acronym

Each programming language has its own benefits and uses. It is best that you research on your own to find one that best fits your needs.


What are MySQL, MS SQL, etc?

Both MySQL and MS SQL are database systems. If needed, you can use a database to organize your data. Since AlphaDrive uses Linux-based servers, we support MySQL databases.


What is Domain Parking?

Domain parking lets you have a 'coming soon' page up for a domain name that you own. Without domain parking or a hosting package, your domain will not be accessible to the public.


How can I pay for web hosting?

AlphaDrive uses PayPal as its payment processor. You may pay using any major credit card or a PayPal account.


What are subdomains?

Subdomains are treated as an extension of your domain. For example, if your site is www.example.com, some subdomains could be test.example.com and support.example.com.


How do I upload my website?

There are a couple ways to upload your site. Many AlphaDrive customers upload their website's files using the File Manager in cPanel. While this is very easy to use, many more experienced users, or those using web publishing software, prefer to upload via FTP (File Transfer Protocol). From within cPanel, you can easily create an FTP username and password, and use that to access your site's file system. Using software such as CuteFTP or WS_FTP, you can log into your host and upload your files. The FTP login information can also be used with various web publishing software packages such as Frontpage and Dreamweaver.


What is uptime?

Uptime refers to the amount of time your site and its server are online and accessible during a month. AlphaDrive guarantees 99.9% uptime. For more information on this, please visit our Terms & Conditions.


What is the difference between UNIX hosting and Windows hosting?

Linux/Unix hosting is much more common with hosting providers due to its superior stability. Linux servers support MySQL databases and programming languages such as PHP and Perl. They can be accessed from any PC or Mac and no knowledge of unix is needed to host your website on one of these servers.

Windows hosting supports Microsoft server products such as ASP, MS SQL, and VBScript, and runs on the IIS operating system.


Why would I need a dedicated IP?

For most people, a dedicated IP is not required. But for people that want to provide anonymous FTP or a website using SSL, a dedicated IP can make that easier.


I am using too much bandwidth! What should I do?

If your bandwidth needs are increasing, you may want to consider upgrading your hosting package. Please contact AlphaDrive if you have any questions about this.

You may also want to try to optimize the graphics on your website. Often, images used on a website, such as photographs, have not been compressed or resized before being published online. There are a number of free photo resizing software packages you can use to accomplish this. Also, keep in mind that photos and print-ready images tend to be at least 300 pixels per inch, but web browsers can only display 72ppi. Saving the image at this lower resolution should not change the look on your site, but may save a lot of disk space and bandwidth. You should also analyze the HTML of your site. Use relative paths, so that images are not downloaded more than once.


What is SEO?

SEO is the abbreviation for Search Engine Optimization, which is the practice of optimizing a website in order to attain higher traffic from search engines.